Contact information

Contact Information

We’re here to help.

If you have any questions about your order, shipping, returns, refunds, products, or anything else related to Raiders, please contact our customer support team.

Customer Support

Email: support@arcraidersitem.com

Response Time: Within 1–2 business days

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM
Excluding public holidays

For faster assistance, please include your order number when contacting us about an existing order.

What We Can Help With

Our customer support team can assist with:

  • Order status

  • Shipping and tracking

  • Delivery issues

  • Returns and refunds

  • Damaged or defective products

  • Missing or incorrect items

  • Product questions

  • Order changes or cancellations

  • General customer service inquiries

Order Support

If you are contacting us about an order, please provide:

  • Your order number

  • The name used when placing the order

  • The email address associated with the order

  • A brief description of the issue

For damaged, defective, or incorrect products, please include clear photos of the product and packaging where possible.

Business Information

Store Name: Raiders

Customer Service Email:support@arcraidersitem.com

Website: Raiders

Response Times

We aim to respond to customer inquiries within 1–2 business days.

During weekends, public holidays, major sales, or periods of unusually high demand, responses may take slightly longer.

Please avoid sending multiple messages about the same issue, as this may delay our ability to respond efficiently.

Important Notice

For your security, Raiders will never ask you to send passwords, full credit card numbers, or other sensitive payment credentials by email.

Payment information is processed through our authorized payment providers.

Returns

Before returning a product, please contact our customer support team for return instructions.

Do not send products to our business address or any other address without receiving return instructions first.

For full details, please review our Returns & Refund Policy.

Shipping Questions

If you have questions about tracking, delayed delivery, lost packages, or damaged shipments, please contact us with your order number.

For estimated delivery times and shipping terms, please review our Shipping Policy.

Contact Us

If you need assistance, please email:

support@arcraidersitem.com

We appreciate your patience and will do our best to assist you as quickly as possible.

Raiders Customer Support