Refund policy

Returns & Refund Policy

Last Updated: July 31, 2026

Thank you for shopping with Raiders. We want you to be happy with your purchase. If you are not completely satisfied with an item, you may request a return in accordance with the policy below.

1. 30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • The return request must be submitted within 30 days after the order is delivered.

  • The item must be in good, undamaged condition.

  • The product packaging may be opened for reasonable inspection.

  • The item must not show signs of excessive use, damage, stains, odors, pet hair, washing, alteration, or misuse.

  • All parts, accessories, and components originally included with the product must be returned.

For plush toys and toys, opening the packaging does not automatically make the item ineligible for return, provided the product remains clean, complete, and undamaged.

We reserve the right to refuse a return or reduce the refund amount if the returned item has been damaged, excessively used, or is returned incomplete.

2. How to Request a Return

Before returning an item, please contact Raiders Customer Support through our website and provide:

  • Your order number

  • The name or email address used to place the order

  • The item you would like to return

  • The reason for the return

If the item arrived damaged, defective, or incorrect, please also provide clear photographs of the item and its packaging.

Once your return request has been approved, we will provide return instructions and the appropriate return address.

Please do not send a return to us without contacting us first. Unauthorized returns may not be accepted or processed.

3. Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other reasons unrelated to an error by Raiders, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service. Raiders is not responsible for returned packages that are lost or damaged while being shipped back to us.

If you received an incorrect, damaged, or defective product due to an error on our part, please contact us before returning the item. We will review the situation and provide an appropriate solution, which may include a replacement, refund, or return shipping arrangement.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to your original payment method.

For standard voluntary returns, the refund generally covers the purchase price of the returned merchandise only.

Original shipping, delivery, expedited shipping, insurance, and other shipping-related charges are generally non-refundable, except where a refund of such charges is required by applicable consumer protection law.

Your bank, credit card provider, PayPal, or other payment provider may require additional processing time before the refund appears in your account.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

  • Damaged during shipping

  • Defective

  • Incorrect

  • Missing significant parts or accessories

please contact us as soon as reasonably possible, preferably within 7 days of delivery.

Please include your order number and clear photographs showing the problem.

After reviewing your claim, we may offer, depending on the circumstances:

  • A replacement

  • A full or partial refund

  • Replacement parts

  • Another appropriate solution

Please do not discard the item or its original packaging until we have completed our review.

6. Non-Returnable Items

The following items may not be eligible for return, except where required by applicable law:

  • Personalized or customized products

  • Products made specifically to a customer's specifications

  • Gift cards

  • Items damaged through misuse, improper care, washing, modification, or normal wear and tear

  • Items returned more than 30 days after delivery without prior authorization

Products marked as final sale or clearance may have different return conditions where permitted by law.

Nothing in this section limits any mandatory rights that cannot legally be excluded.

7. Exchanges

If you would like a different product, size, style, or variation, please contact us.

In most cases, the easiest method is to return the eligible item for a refund and place a new order for the desired product.

If your original product was defective or incorrect, please contact us before placing another order so that we can assist you.

8. European Union / EEA Customers

If you are a consumer located in the European Union or European Economic Area, you may have a statutory right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.

Where this statutory right applies, it exists independently of our voluntary 30-day return policy.

You must notify us of your decision to withdraw within the applicable statutory period and return the goods in accordance with applicable law.

You are generally responsible for the direct cost of returning the goods unless the return is due to our error or applicable law requires otherwise.

Where required by law, we will also refund the cost of the least expensive standard delivery method offered for the original order. Additional costs resulting from choosing expedited, premium, or other more expensive delivery methods may not be refundable.

You may inspect and handle the goods only to the extent reasonably necessary to determine their nature, characteristics, and functioning. Where permitted by law, we may deduct an amount reflecting diminished value caused by handling beyond what is reasonably necessary.

Your statutory consumer rights are not affected by this policy.

9. United Kingdom Customers

Customers located in the United Kingdom may have statutory cancellation and refund rights for eligible online purchases.

Where applicable, you generally have 14 days after receiving your goods to notify us that you wish to cancel, followed by the period provided by applicable law to return the goods.

Where required by UK law, eligible refunds will include the cost of the least expensive standard delivery method offered for the original purchase.

You are generally responsible for return shipping costs unless the product is defective, incorrect, or applicable law provides otherwise.

These statutory rights are in addition to the Raiders 30-day voluntary return policy and are not limited by this policy.

10. United States and Other Countries

For customers located in the United States and other countries, returns will generally be handled under our 30-day return policy, subject to any additional rights provided by applicable federal, state, provincial, or local consumer protection laws.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be waived.

11. Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned to us because of an incorrect or incomplete shipping address provided by the customer, the order may be refunded after the package is successfully returned to us.

Original shipping charges and any additional carrier return fees may be deducted from the refund where permitted by applicable law.

If the return was caused by an error by Raiders or our shipping provider, we will review the situation separately.

12. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once processing or shipment has begun.

If an order has already shipped, you may need to wait until it arrives and then request a return under this policy.

13. Refund Delays

If we have confirmed that your refund has been processed but you have not received it, please:

  1. Check your bank or payment account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still cannot locate the refund, please contact Raiders Customer Support.

14. Contact Us

If you have questions about a return, refund, damaged product, or this policy, please contact Raiders Customer Support through the contact information provided on our website.

Please include your order number whenever possible so that we can assist you more efficiently.

Raiders reserves the right to update this Returns & Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

This policy does not limit any mandatory consumer rights available to you under the laws of your country or region.