Terms of service

Terms of Service

Last Updated: July 31, 2026

Welcome to Raiders.

These Terms of Service ("Terms") govern your access to and use of the Raiders website, including any content, features, products, and services offered through the website.

Throughout these Terms, the terms "Raiders," "we," "us," and "our" refer to Raiders and the business operating this website. The terms "you" and "your" refer to any visitor, customer, or user of the website.

By accessing our website, creating an account, placing an order, or purchasing a product from us, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase products from us.

1. Online Store Terms

By using this website or placing an order, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you.

Our website and checkout services are intended for adults purchasing products for themselves, their families, or others.

Children should not independently submit personal information, create customer accounts, or make purchases through our website.

If you are under the age required to enter into a legally binding contract in your country or region, you may use our website only with the involvement and permission of a parent or legal guardian.

You may not use our products or website for any illegal or unauthorized purpose.

2. Products

Raiders primarily sells toys, plush toys, collectibles, gifts, and related products.

We make reasonable efforts to display product descriptions, photographs, dimensions, materials, colors, and other information as accurately as possible.

However, product appearance may vary slightly from images displayed on your screen due to:

  • Screen and display settings

  • Lighting conditions

  • Manufacturing variations

  • Material or fabric variations

  • Photography

  • Production batches

For plush toys and handmade or partially handmade products, minor differences in stitching, shape, fur direction, facial features, positioning, or measurements may occur and do not necessarily constitute a defect.

Product availability is subject to change without notice.

3. Toy Safety and Age Recommendations

Some toys or accessories may contain small parts or other components that are unsuitable for young children.

Customers are responsible for reviewing:

  • Product age recommendations

  • Safety labels

  • Warning labels

  • Product instructions

  • Packaging information

before allowing a child to use a product.

Products should only be used for their intended purpose and with appropriate adult supervision where recommended.

Parents and guardians are responsible for determining whether a product is appropriate for a particular child based on the child's age, development, and abilities.

Nothing in these Terms excludes or limits our responsibility for defective or unsafe products where such responsibility cannot legally be excluded.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve that product.

In rare circumstances, a product may become unavailable after an order has been submitted.

If we cannot fulfill an item you purchased, we may:

  • Cancel the affected item

  • Offer a suitable alternative with your agreement

  • Issue a refund for the unavailable item

We will not substitute a materially different product without your consent where consent is required.

5. Prices

Prices displayed on the website are shown in the currency indicated during your shopping session or checkout.

We may change product prices at any time before an order is placed.

Once an order has been accepted, we will generally honor the confirmed purchase price except in cases of an obvious pricing or technical error, subject to applicable law.

Promotional prices, discounts, coupon codes, and special offers may be subject to additional conditions and expiration dates.

Discount codes cannot be exchanged for cash unless required by law.

6. Taxes, Duties, and Import Charges

Depending on your shipping destination, applicable taxes may be collected during checkout.

For international orders, your country may impose additional:

  • Import duties

  • Customs fees

  • VAT

  • Sales taxes

  • Brokerage fees

  • Other government charges

Where these charges are not collected by Raiders during checkout, they may be collected by the carrier or local customs authority.

The customer is generally responsible for applicable import charges that are not included in the checkout price, unless otherwise stated or required by law.

7. Orders

When you place an order, you are making an offer to purchase the products contained in that order.

Receiving an automated order confirmation does not necessarily mean that we have formally accepted the order.

We reserve the right, where permitted by law, to reject or cancel an order for legitimate reasons including:

  • Product unavailability

  • Incorrect pricing

  • Payment authorization failure

  • Suspected fraud

  • Incorrect or incomplete customer information

  • Shipping restrictions

  • Technical errors

  • Suspected misuse of promotional offers

If we cancel an order after payment has been successfully collected, we will refund the applicable amount to the original payment method.

8. Order Information

You agree to provide current, complete, and accurate information when placing an order.

This includes your:

  • Name

  • Email address

  • Billing information

  • Shipping address

  • Telephone number where required

You are responsible for reviewing your shipping address before completing checkout.

Please contact us as soon as possible if you notice an error in your order information.

We cannot guarantee that an address or order can be changed after fulfillment or shipment has begun.

9. Payments

Available payment methods will be displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers.

Raiders may use payment processors, fraud prevention providers, banks, or other service providers to process and verify transactions.

Orders may be delayed or canceled where payment authorization cannot be completed or where additional verification is reasonably required.

10. Fraud Prevention

To protect our customers and business, we may review orders for suspected fraud, unauthorized payment activity, or unusual purchasing behavior.

In certain cases, we may request reasonable additional information to verify:

  • Customer identity

  • Billing information

  • Payment authorization

  • Shipping details

We reserve the right to refuse or cancel transactions reasonably suspected of being fraudulent or unauthorized.

Any information collected for verification purposes will be handled in accordance with our Privacy Policy and applicable law.

11. Shipping and Delivery

Estimated processing and delivery times shown on our website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Incorrect addresses

  • Import inspections

  • Other events beyond our reasonable control

Where required by applicable consumer law, statutory delivery deadlines and customer remedies will continue to apply.

Please review our Shipping Policy for additional information regarding delivery.

12. Lost, Delayed, or Damaged Packages

If an order appears to be significantly delayed, lost, or damaged during shipping, please contact Raiders Customer Support.

We may request information such as:

  • Order number

  • Delivery address

  • Tracking number

  • Photographs of the package

  • Photographs of damaged products

  • Other information reasonably necessary to investigate the issue

We will work with the carrier and customer to determine an appropriate solution.

Your mandatory rights regarding damaged, defective, missing, or undelivered goods are not affected by this section.

13. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns & Refund Policy, which forms part of these Terms.

Raiders generally offers eligible customers a 30-day return period, subject to the conditions described in our Returns & Refund Policy.

Customers in certain countries or regions, including the European Union and United Kingdom, may have additional statutory cancellation or return rights.

Where applicable consumer law provides greater rights than our voluntary return policy, the applicable legal rights will prevail.

14. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has been shipped.

If your order has already shipped, you may be required to receive the package and request a return under our Returns & Refund Policy.

This does not affect statutory cancellation rights available to you under applicable consumer law.

15. Promotions and Discount Codes

From time to time, Raiders may offer:

  • Discount codes

  • Promotional offers

  • Free gifts

  • Bundles

  • Seasonal promotions

  • Limited-time offers

Promotions may be subject to separate terms.

Unless otherwise stated:

  • Only one discount code may be used per order.

  • Promotional offers cannot be exchanged for cash.

  • Discounts generally cannot be applied retroactively to previous orders.

  • Promotions may have geographical or product restrictions.

  • Promotions may expire at the stated time.

We may cancel or refuse promotional discounts obtained through abuse, manipulation, fraud, automated systems, or other unauthorized means.

16. Gift Cards

Where gift cards are offered, additional gift card terms may apply.

Gift cards cannot generally be redeemed for cash except where required by applicable law.

Customers are responsible for protecting gift card codes from unauthorized use.

Nothing in this section limits any legal rights that apply to gift cards in your jurisdiction.

17. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to Raiders.

This includes, where applicable:

  • Logos

  • Branding

  • Website design

  • Text

  • Graphics

  • Product photography

  • Videos

  • Illustrations

  • Icons

  • Page layouts

  • Written content

You may use the website for personal, non-commercial shopping purposes.

You may not reproduce, republish, distribute, sell, commercially exploit, scrape, or systematically copy website content without our permission, except where permitted by applicable law.

Third-party trademarks, characters, product names, or intellectual property remain the property of their respective owners.

18. Reviews and User Content

If you submit a product review, photograph, comment, feedback, suggestion, or other content to Raiders, you confirm that you have the right to submit that content.

You must not submit content that:

  • Is unlawful

  • Is fraudulent or misleading

  • Infringes another person's rights

  • Contains malware or harmful code

  • Contains abusive or threatening material

  • Contains unauthorized personal information about another person

  • Is submitted in exchange for undisclosed compensation where disclosure is legally required

Where permitted by law, you grant Raiders a non-exclusive license to display and use content voluntarily submitted for reviews, feedback, or promotional purposes.

We may remove user content that violates these Terms or applicable law.

19. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including:

  • Payment providers

  • Shipping carriers

  • Social media platforms

  • Review platforms

  • Analytics providers

  • Advertising services

Third-party websites and services operate under their own terms and privacy policies.

Raiders is not responsible for the content, policies, or practices of third-party websites that we do not control.

20. Privacy

Your use of the Raiders website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using the website, you acknowledge that your personal information may be processed as described in that policy and in accordance with applicable law.

21. Children's Privacy

Raiders sells products that may be purchased for children, but our online store and checkout services are intended for adults.

We do not knowingly seek to collect personal information directly from children where parental consent or another legal basis would be required.

Parents or guardians who believe that a child has provided personal information to us without appropriate authorization should contact Raiders Customer Support.

We will review the request and take appropriate action in accordance with applicable privacy law.

22. Prohibited Uses

You may not use our website:

  • For unlawful purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To submit false or misleading information

  • To transmit malware, viruses, or malicious code

  • To attempt unauthorized access to our systems

  • To interfere with website security

  • To scrape or harvest customer information unlawfully

  • To conduct payment fraud

  • To impersonate another person

  • To abuse promotions or discount programs

  • To interfere with another customer's use of the website

We may restrict access to the website where reasonably necessary to prevent fraud, abuse, security threats, or illegal activity.

23. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always operate without interruption or error.

We may temporarily suspend or modify parts of the website for:

  • Maintenance

  • Security

  • Technical updates

  • System improvements

  • Events outside our reasonable control

We will not intentionally remove customer rights relating to previously accepted orders by making changes to the website.

24. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to matters such as:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping charges

  • Availability

  • Delivery estimates

We may correct such errors when discovered.

Where an error affects an order that has already been placed, we will handle the matter fairly and in accordance with applicable consumer law.

25. Disclaimer of Warranties

We make reasonable efforts to ensure that the website and information provided through it are accurate and reliable.

To the extent permitted by applicable law, the website is provided on an "as available" basis.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded.

In particular, these Terms do not remove any legal rights you may have regarding goods that are defective, unsafe, not as described, or otherwise fail to meet mandatory consumer protection standards.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Raiders will not be liable for indirect, incidental, or consequential losses arising solely from circumstances that were not reasonably foreseeable at the time of purchase.

However, nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes, where applicable, liability relating to:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Defective products

  • Unsafe products

  • Goods that do not conform to mandatory consumer guarantees

  • Statutory consumer rights

  • Any other liability that cannot legally be excluded

Mandatory consumer protection laws applicable in your country or region will prevail over any conflicting provision in these Terms.

27. Consumer Rights

These Terms are intended to operate alongside applicable consumer protection laws.

Nothing in these Terms is intended to waive, exclude, or restrict legal rights that consumers cannot legally waive.

Customers in jurisdictions including the European Union, European Economic Area, United Kingdom, United States, Canada, Australia, and other regions may have rights under local consumer laws that apply in addition to these Terms.

Where mandatory local consumer law conflicts with these Terms, the mandatory law will prevail.

28. European Union and EEA Customers

If you are located in the European Union or European Economic Area, you may benefit from mandatory consumer protections regarding:

  • Online purchases

  • Product conformity

  • Refunds

  • Returns

  • Cancellation rights

  • Unfair contract terms

Where applicable, eligible consumers generally have a statutory right to withdraw from certain online purchases within the period provided by applicable law.

These statutory rights operate independently from Raiders' voluntary 30-day return policy.

Nothing in these Terms limits those mandatory rights.

29. United Kingdom Customers

UK consumers may have mandatory rights under applicable consumer protection legislation.

These rights may include protections relating to:

  • Goods being as described

  • Goods being of satisfactory quality

  • Goods being fit for purpose

  • Online order cancellation

  • Refunds for faulty goods

Nothing in these Terms excludes or limits rights that cannot legally be excluded under UK law.

30. United States Customers

Customers in the United States may have additional rights under federal and state consumer protection laws.

These Terms do not waive any consumer rights that cannot legally be waived.

Individual states may provide additional protections beyond those described in these Terms.

31. Force Majeure

To the extent permitted by applicable law, Raiders will not be responsible for delays or failures caused by events outside our reasonable control.

Examples may include:

  • Natural disasters

  • Severe weather

  • War

  • Civil disturbances

  • Government actions

  • Carrier disruptions

  • Customs interruptions

  • Labor disputes

  • Internet or telecommunications failures

  • Major infrastructure failures

  • Public health emergencies

This provision does not limit any rights or remedies available to consumers under mandatory law.

32. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

  • Our business

  • Website functionality

  • Products or services

  • Legal requirements

  • Payment or shipping processes

The updated version will be posted on this page with a revised "Last Updated" date.

Changes will generally apply from the date they are published and will not retroactively remove rights attached to orders already accepted, unless required or permitted by law.

33. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where permitted by law.

The remaining provisions will continue to apply.

34. No Waiver

If Raiders does not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

35. Entire Agreement

These Terms, together with policies referenced on our website, including our:

  • Privacy Policy

  • Returns & Refund Policy

  • Shipping Policy

constitute the terms governing your use of the Raiders online store and purchases from us, subject to applicable mandatory law.

36. Governing Law

These Terms are governed by the laws applicable to the business operating Raiders, except where mandatory consumer protection laws in the customer's country or region provide otherwise.

Nothing in this section prevents a consumer from relying on mandatory legal protections or bringing a claim before a court or authority where they are legally entitled to do so.

37. Contact Information

If you have questions about these Terms of Service, please contact:

Raiders Customer Support

Email: support@arcraidersitem.com

Website: Raiders

By placing an order through Raiders, you acknowledge that you have had an opportunity to review these Terms of Service together with our applicable store policies.